Voice Agent for ServiceDesk

[Pooja P]

Hi Everyone,

We have a requirement to create a voice agent as below requirement- 

"Voice agent for out of office hours. Someone calls the Service Desk, SD is closed, instead of redirect to 3^rd party the voice agent steps in and creates a ticket". 

Kindly provide insight to implement thins we already have Now assist for ITSM plugin installed. 

what are plugins needed, how to implement this so that when user calls SD in off hours it has to still pick and assist or  create request or incident in system.

Thanks,

Pooja

[Tanushree Maiti]

Hi @Pooja P 

Refer the following articles, you will get the required details:

AI Voice Agents Are Here: Autonomous Service That Delights

ServiceNow Documentation: Create an AI voice agent