ways of working with the system integrator

bmclear
Mega Contributor

3 weeks ago

Hi All

Can anyone share best practice collaboration tooling when working with the system integrator, e.g. teams, SharePoint that both parties can access?

Cheers

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GlideFather
Tera Patron

3 weeks ago

ahoy @bmclear,

 

there's no general answer to this as it can be achieved in many ways. Do you plan to use IntegrationHub, import set, REST (json) or SOAP (xml) API, ..... ?

 

Provide more detaiuls about the integration to get better replies ;))

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Where the rules are real, you'll find me
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Tanushree Maiti
Tera Patron

3 weeks ago

Hi @bmclear 

 

You can use built-in integrations to sync information directly:

1)Configure the ServiceNow integration for Microsoft Teams to support shared channels. This enables agents to start Microsoft Teams meetings or side chats directly from incident records within ServiceNow. As a result, system integrators can collaborate and respond to incidents without requiring full access to your internal ServiceNow environment.

Refer: ServiceNow for Microsoft Teams and Microsoft 365 

https://www.youtube.com/watch?v=8Hh00Ar2bjc

2) Use the Microsoft SharePoint Online Spoke via ServiceNow IntegrationHub. This lets you map specific folders so that documents attached to your cases or projects automatically sync to a shared SharePoint drive.

Refer: Microsoft SharePoint Online Spoke 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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