ways of working with the system integrator

[bmclear]

Hi All

Can anyone share best practice collaboration tooling when working with the system integrator, e.g. teams, SharePoint that both parties can access?

Cheers

[glideFather]

ahoy @bmclear,

there's no general answer to this as it can be achieved in many ways. Do you plan to use IntegrationHub, import set, REST (json) or SOAP (xml) API, ..... ?

Provide more detaiuls about the integration to get better replies ;))

[Tanushree Maiti]

Hi @bmclear 

You can use built-in integrations to sync information directly:

1)Configure the ServiceNow integration for Microsoft Teams to support shared channels. This enables agents to start Microsoft Teams meetings or side chats directly from incident records within ServiceNow. As a result, system integrators can collaborate and respond to incidents without requiring full access to your internal ServiceNow environment.

Refer: ServiceNow for Microsoft Teams and Microsoft 365 

https://www.youtube.com/watch?v=8Hh00Ar2bjc

2) Use the Microsoft SharePoint Online Spoke via ServiceNow IntegrationHub. This lets you map specific folders so that documents attached to your cases or projects automatically sync to a shared SharePoint drive.

Refer: Microsoft SharePoint Online Spoke