When problem is updated. get short description of the incident whose description is same as of this short description we have to set it in problem statement field

[JOHN221]

this short description we have to set it in problem statement field.

[Pradeep Sharma]

Hi John,

You should be able to build this flow via flow designer. https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/flow-designer/concept/fl...

Let me know if you hit a roadblock.

[Dan H · Accepted solution]

Hi John,

Business rule running on the problem table:

Advanced tab script:

(function executeRule(current, previous /*null when async*/) {

	var problemShortDescription = current.short_description;
	var incidentShortDescription = '';
	
	var incidentGR = new GlideRecord('incident');
	incidentGR.addQuery('description', problemShortDescription);
	incidentGR.query();
	if(incidentGR.next()){
		incidentShortDescription = incidentGR.short_description;
	}
	current.problem_state = incidentShortDescription;

})(current, previous);

Edit: This script may need to be updated, if it doesn't work as intended, please outline your requirement again as it's quite unclear

Please mark answer as helpful/correct based on impact

[JOHN221]

Thanks