where i can see the configuration for feedback task creation under Knowledge base article

[Abhilasha G T]

Hi Team,

where i can see the OOB, configuration for feedback creation under Knowledge base article based on ratings

any BR ,OOB?

Regards,

Abhilasha G T

[Vishwa Pandya19]

Hello,

Below is the OOB BR responsible for creating feedback tasks:

https://<instance name>.service-now.com/sys_script.do?sys_id=3cf9004d67101300d358bb2d07415a62&sysparm_record_target=sys_script&sysparm_record_row=5&sysparm_record_rows=14&sysparm_record_list=collectionSTARTSWITHkb_feedback%5EORDERBYname

If my answer helps you in any way please mark it as correct or helpful.

[Abhilasha G T]

Hi Vishwa,

I have seen this BR already, ( Knowledge Feedback Task Creation)

and analysed it, other than this any OOB BR.

Regards,

Abhilasha G T

[Vishwa Pandya19]

Hey,

Is there anything specific you are looking for?
Below is the list for all OOB BR's:

https://<instance  name>.service-now.com/sys_script_list.do?sysparm_query=collectionSTARTSWITHkb_feedback%5EORscriptLIKEkb_feedback_task%5EORscriptLIKEkb_feedback&sysparm_first_row=1&sysparm_view=

If my answer helps you in any way please mark it as correct or helpful.