Which role is required to submit the catalog items through customer portal and view the incidents

[tulasi8]

Hi Community,

Can anyone please say which role is required to submit the requests through customer portal and also view the incidents created by him and other.  @Ankur Bawiskar 

Thanks,

Tulasi.

[Ankur Bawiskar]

@tulasi8 

is this for csm portal?

if yes then csm contacts submit cases from csm portal.

sn_customerservice.customer -> is sufficient for submitting cases and viewing

View a case from the Consumer Service Portal 

Create a case from the Consumer Service Portal 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[tulasi8]

@Ankur Bawiskar yes this is for csm portal

[Ankur Bawiskar]

@tulasi8 

then the links I shared should help you.

Also note there could be additional roles when customer contact comes into picture.

You should be able to get those details in docs.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[tulasi8]

@Ankur Bawiskar I am asking about catalog items submitting through customer portal not submitting the cases