Which role is required to submit the catalog items through customer portal and view the incidents

[tulasi8]

Hi Community,

Can anyone please say which role is required to submit the requests through customer portal and also view the incidents created by him and other.  @Ankur Bawiskar 

Thanks,

Tulasi.

[Ankur Bawiskar]

@tulasi8 

usually catalog items are not used on CSM portal.

Record producers are widely used on CSM portal.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@tulasi8 

Hope you are doing good.

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