I think Workflow Data Fabric is useful because it brings data from different systems together and makes it available to ServiceNow workflows, analytics, and AI agents. This helps teams make better decisions using connected, trusted data.
For example, in customer service, you can combine customer details, billing information, and case history to help agents resolve issues faster.
- Connect external data sources using Connect Hub.
- Use trusted data in workflows and AI agents.
- Enable employees to find information through Employee Center without raising support tickets.
A practical example is finance, where employees can check budget information through self-service instead of contacting the finance team.
The key benefit is faster decisions, quicker resolutions, and better self-service adoption.
Reference: ServiceNow Workflow Data Fabric documentation
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