Do All Developers Need to Be Tech Leads Now?

Key takeaways • AI agents can now write code faster than most teams can review it, which makes review the actual bottleneck in agent-assisted development. • Treating that as a tech-lead problem, scopi...

Building an MCP Server on ServiceNow and Connecting Claude to It

I have built a handful of MCP servers off platform now, and the shape of it is always the same. Spin up a Node project. Wire in the MCP SDK. Figure out auth, which is never as simple as the docs make ...

ServiceNow Meets Smart Glasses: Live-Coding a Scripted REST API Proof of Concept

What if a P1 incident showed up in front of your eyes the second it needed your attention, without you touching your phone? That's the idea behind our recent Live Coding w/Earl+Travis episode: get Ser...

ServiceNow Build Agent MCP Servers: Jira, Figma, Postgres, Zoom, and More

ServiceNow Build Agent MCP Servers: Jira, Figma, Postgres, Zoom, and More ServiceNow Build Agent now supports 10 MCP (Model Context Protocol) integrations, letting you pull live context from Jira, Fig...

ServiceNow Action Fabric: A detailed walkthrough

All You Need to Know About ServiceNow Action Fabric ServiceNow Action Fabric enables AI agents on the Now Platform to work with external agents and tools through MCP and A2A protocols. It supports thr...

Calling ServiceNow AI Skills via REST API: A Complete Walkthrough

Everything AI in ServiceNow runs on skills: prompts, AI Agents, and analysis skills that live inside the Now Platform and have native access to your data, your tables, and your security model. Normall<!-- --><!-- -->...

ServiceNow Voice Agents: AI Agents communicating your solutions

All You Need to Know About ServiceNow Voice Agents In this series of episodes, we walk through Voice Agents end to end: the benefits, the architecture, the setup guide, and a quick demo, everything yo...

How to Call a ServiceNow AI Agent Using REST API

One of the most powerful features of ServiceNow's AI agents is that they don't have to work in isolation. Imagine a monitoring agent that detects a problem and automatically hands it off to an inciden...

Getting Employee Slate Configured: A Technical Deep Dive

We already learned about: EmployeeWorks Architecture, Otto, difference between Now Assist and EmployeeWorks: https://youtu.be/v7fyuobBDnA Employee Slate, look and feel with a detailed demo: https://yo...

ServiceNow Employee Slate Is Here — And It's Not What You Think

When ServiceNow talks about a "next-gen employee experience," do you assume they that mean a redesign — maybe some new colors, a tidied-up portal, a few extra widgets. Employee Slate is none of that. ...

ServiceNow EmployeeWorks: The AI Front Door Your Employees Actually Deserve

If you've ever watched an employee bounce between five different portals just to file a leave request, book a meeting room, and check on a laptop ticket — you already know the problem EmployeeWorks is...

Product Next Door: Community Feedback Meets Product Roadmap — ServiceNow IRM Edition

We've been wanting to do this for a while. Product Next Door is a new series where we build a new bridge between community and the product team, a place where we can have spotlight on ServiceNow produ...

The Full Invoice Processing Lifecycle in ServiceNow — Explained and Demoed

If you've ever worked with accounts payable teams, you know the pain: invoices coming in from a dozen different channels, manual data entry, exception after exception, and a constant fear of duplicate...

CreatorCon Hackathon 2026 Winners

Who in their right minds spends their first night at a busy conference hacking solutions to real-world problems? Your Hackathon teams, that's who! And this year, they showed up in force. 121 participa...

The #BuildMoreWithBuildAgent Challenge: Meet the Outstanding Apps

The #BuildMoreWithBuildAgent Challenge: Meet the Outstanding Apps The best way to stay ahead of the platform is to build on it. 150+ practitioners proved that in three weeks. The #BuildMoreWithBuildAg...

Stop Hardcoding Business Logic - Use Decision Tables instead

If you've been building on ServiceNow for any length of time, you've probably inherited (or built) one of those flows. You know the ones — a sprawling mess of if-else branches, dozens of update record...

ServiceNow FSC: Why It Might Be the Next ITSM

The big players have been entrenched enterprise resource planning world for decades, and they've built genuinely strong systems for transactional accuracy and database integrity. So when someone tells...

Stop Drowning in Tickets: ServiceNow Recommended Actions Will Save Your Team

We've all heard the story — ticket volumes are going up, headcount isn't, and your fulfillers are stretched thin. So what can you actually do about it within ServiceNow without writing a ton of custom...

GRC optimisation with 'Issue Triage'

If you're working with ServiceNow GRC, you've probably heard the same story from clients: issues are piling up, the triage team is overwhelmed, and there's no clean process to separate signal from noi...

Learn efficient scripting with 'GlideQuery'

If you're a ServiceNow developer in 2026, there's a good chance AI is writing at least some of your code. And there's an equally good chance that code defaults to GlideRecord. It works, mostly — until...