Ravi Gaurav
Giga Sage
Giga Sage

Hello ServiceNow Family,

I have started a Article series on more compelling Module ServiceNow Human Resources.

 

In many companies, HR spends a significant amount of time on repetitive tasks such as responding to emails, managing chats, and using Excel for employee cases.

Additionally, the absence of a centralized service catalog hinders employees from easily raising cases. ServiceNow HRSD addresses these issues by automating routine tasks, enabling HR professionals to deliver services to employees more efficiently and promptly.

 

It is for Whom :-

ServiceNow Human Resources Service Delivery (HRSD) is designed for use by both employees and HR professionals across the organization

 

RaviGaurav_0-1716287715836.pngComponents :-

 

 
RaviGaurav_1-1716287842824.png

After installing the plugin . The module look like the Below :-

 

RaviGaurav_2-1716289161582.png

 

HR case Management :-

After an 'HR request' is submitted via the HR Catalog, ServiceNow's HR application is used to fulfill these requests. HR Case Management encompasses all these cases.

HR cases contain details of HR requests, such as information inquiries, and HR processes, like onboarding. Users can submit HR cases through the HR Service Portal, the HR Catalog, or manually using the "new" button.

Example HR Request

An employee named Able wants to learn about the company’s leave policy and discuss the work-from-home policy.

  1. Able submits an HR request asking for information about the company’s leave policy and requests a meeting to discuss the work-from-home policy.
  2. An HR case is created and assigned to an HR agent, such as a specialist or generalist, based on assignment rules.
  3. The HR agent processes the HR case, creating two HR tasks for this two-part request. Each task is assigned to the appropriate user for processing.
  4. Once all tasks are completed, the HR case is closed.

Modules are :-

RaviGaurav_3-1716290618642.png

 

HR profile :-

In ServiceNow, an HR profile is a comprehensive record that contains detailed information about an employee. This profile is part of the HR Service Delivery (HRSD) module and serves as a central repository for employee-related data, which HR professionals use to manage and deliver HR services effectively. The HR profile typically includes:

  1. Personal Information: Name, contact details, date of birth, and address.
  2. Employment Information: Job title, department, manager, employment status, and hire date.
  3. Compensation and Benefits: Salary details, benefits enrollment, and compensation history.
  4. Work History: Previous roles within the company, performance reviews, and promotions.
  5. Skills and Qualifications: Education background, certifications, training, and skills.
  6. HR Cases and Requests: History of HR cases and service requests submitted by or related to the employee.

Modules:-

RaviGaurav_5-1716290705822.png

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HR Groups and Roles :-

There are mainly 3 kinds of groups

RaviGaurav_6-1716290736605.png

 

To see Check current HR groups and roles go to HR Administrations > Manage Roles > Manage HR Groups

 

RaviGaurav_7-1716290882695.png

 

 

RaviGaurav_9-1716291081139.png

By default, all HR group inherits from parent HR group which have sn_hr_core.basic role.

 

sn_hr_core.basic contains roles below :-

RaviGaurav_10-1716291143670.png

 

 

Thanks

Ravi Gaurav

MVP @2024

Youtube :-https://www.youtube.com/@learnservicenowwithravi

Linkedin :-https://www.linkedin.com/in/ravi-gaurav-a67542aa/

 
 
Comments
Shravan Gatty
Giga Guru

Thanks Ravi it was helpful 

Steven F_
Tera Contributor

Great content. Have you created similar for other modules?

 

Khadar Khan
Tera Contributor

Thank for Ravi. it's really helpful

tripathiradha
Tera Contributor

great content. thanks for sharing, Ravi.

Nikhil Bajaj9
Giga Sage

Thanks Ravi for sharing your knowledge.

Sudeepta
Tera Contributor

Thanks Ravi 🙂 

Abdul_Rahiman
Tera Guru

@Ravi Gaurav 

 

Great info !!!

Alekya24
Tera Contributor

Thanks for sharing @Ravi Gaurav 

HemachandraK278
Tera Contributor

You are helping us all , with your good content about the different modules. Thanks Ravi- Hemachandra.K

ThummalaV
Tera Explorer

Thanks for Sharing valuable information @Ravi Gaurav 

patanjilank4054
Tera Explorer

 

Thank you !!! very use full for new folks!!!

aryanverma
Tera Explorer

Thanks Ravi

nishit0805
Tera Explorer

Helpful, Thanks Ravi

Larrie
Tera Contributor

Insightful! Thanks, Ravi

richardkwes
Tera Contributor

very useful Ravi

saha23456
Tera Contributor

Helpful Thanks!!!

philsinfo
Tera Explorer

Thank you Ravi very informative..

vinitaverma
Tera Contributor

Helpful , Thanks Ravi

Version history
Last update:
‎05-21-2024 04:48 AM
Updated by:
Contributors