For table fields, ServiceNow provides a very useful Conditions field type which essentially adds a condition builder to a form and stores the corresponding encoded query as its value. However, there is no OOTB equivalent Conditions variable type for ...
Hello Community, Have you tried ServiceNow Smart Assessments powered by the Smart Assessment Engine (SAE)? Your customers may be asking what it is and would like to know about its capabilities, how to set it up, and how to use it. Here is a simple...
When ServiceNow announced the #BuildWithBuildAgent challenge, I was immediately curious.Not because of swag.Not because it’s a competition.But because this was the first time ServiceNow openly encouraged developers to build real applications usi...
Problem: GlideAjax is not supported in widget client controller. so it can't be used to get data from server KB0691908 Alternate Methods to get server data to client controller of widget!! Method 1:Using server.get() method to get data from server....
Summary I'm writing this article to talk about some of the performance implications of Database Views. I've posted a video at https://youtu.be/ygy50Pxn3wk?si=l7dI3apveDtZTcln. What are Database Views? Real quick - in ServiceNow, the concept of a...
Recently, I came across a question where the questioner was looking for the steps to unlink their official email address from their now profile. I found this question pertinent for all the folks working in the ServiceNow eco system. Initially, most...
Hi there, Big change you've seen or even had to deal with the official ServiceNow HealthScan Scorecard at customers. The "ServiceNow HealthScan Scorecard provides an automated review of an instance". The PDF document optionally is accompanied with ...
Hello Community, Have you heard of webhooks? Have you ever configured one? If not, let’s explore what they are and how they work - using a practical example. What are webhooks?Simply put, webhooks are defined HTTPS Requests that allow one system ...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, One of my Zurich release favorites: Scheduled jobs got enhanced with three new run types and two new advanced options, making scheduling a lot more flexible ...
This is a personal experiment with ServiceNow’s Build Agent for the #BuildWithBuildAgent challenge. What follows are my field notes and findings. Cue the rain-soaked alleyway and a detective with too many questions. The narrated version sets the sc...
TL;DR The on-before business rule script is at the bottom of this article, but it is worth reading through to understand what it is achieving and how it affects you. Introduction I have been asked (and pondered the same myself) whether we could auto...
New Incident Button on User Form This is a sample logic to create, UI Action to create a button to Create New IncidentStay on the same pageDisplay Related Incidents in the same sys_user form under related incident tab UI Action ( script ) cr...
Hi, In this article, I will show you how we can access the variables data in the flow designer. Prerequisites: Install this plugin Flow Designer support for Service Catalog. Ref: https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/adm...
Hi,While upgrading from Calgary to Fuji!I wanted to bring more capabilities to the users and bring a better Mobile experience.While working on the Mobile application (Home Page Favorites), I saw that the field for icon is a free text field.So you can...
Wanting to learn more about the user engagement of your Service Portals? Check out Performance Analytics Content Pack for Service Portal. Now available in the ServiceNow Store https://store.servicenow.com. This app provides a dashboard with usage an...
AI Search Assist for Record Producers Ever thought of how can we reduce number of incidents/requests created by end users?? With AI Search Assist, we can setup AI Search based suggestions for record producers in ServiceNow. For example: When a us...
Introduction With the Yokohama Release, ServiceNow took a major leap forward by introducing Agentic AI — a framework that enables organisations to build, deploy, and orchestrate intelligent, autonomous AI Agents on the Now Platform. These agents go b...
Introduction Tables are the foundation of ServiceNow. Every piece of data — whether it’s an incident, a user record, or a custom business object — is stored in a table. Understanding how tables work, how they are related, and how to create and custom...
Field-Based APIs Hide/Display variable : g_form.setDisplay(<fld>,true/false); Disable a field : g_form.setDisable(<fld>,true/false); Field ReadOnly : g_form.setReadOnly(<fld>,true/false); Clear Value fro...
Session: CCE5048 - Enhance your Catalog Items with Contextual Popups! Hey There! If you've wound up here after watching my session and wanted to see the nitty-gritty of how you can improve your service portal experience, keep reading. If you've foun...
Lisa Latour
ServiceNow
