Sandeep Rajput
Tera Patron
Tera Patron

Recently, I came across a question where the questioner was looking for the steps to unlink their official email address from their now profile. I found this question pertinent for all the folks working in the ServiceNow eco system.

 

Initially, most of us create our community profile using our official email address and when it comes to switching a job we come to a realisation that the community profile also needs to be updated as the previous email address can no longer be used for the login. 

 

Also, sometimes we have multiple community profiles and on those profiles we have different badges. What if we need to link all those accounts with one primary account.

 

Here are the steps which one can use to link/unlink and add/update email address on their now profile. 

 

As a first step, navigate to your community profile

 

Screenshot 2024-07-03 at 2.52.07 PM.png

OR

 

Login to https://account.servicenow.com/editProfile

 

After login, you will be taken to your Now profile page. Navigate to Linked Accounts section in the left pane

Screenshot 2024-07-03 at 2.03.16 PM.png

2. You will be taken to the following page

Screenshot 2024-07-03 at 2.03.48 PM.png

 

Here you can Add a new Email address to your account or Unlink an existing email.

 

if you have you used other email addresses to earn awards, certifications, or other accomplishments. You can link up five email addresses you've used before to organize your awards in one place.

 

In case if you wish to update your primary email address, you can do that by updating the primary email address from the personal info section.

 

Screenshot 2024-07-03 at 3.14.39 PM.png

 

and In the Account section, choose update info.

 

Screenshot 2024-07-03 at 3.12.27 PM.png

Hope this helps.

Comments
Dr Atul G- LNG
Tera Patron
Tera Patron

Thanks Sandeep, will it move all points and rank as well to new Id?

Sandeep Rajput
Tera Patron
Tera Patron

Hello @Dr Atul G- LNG , This process basically links your profile with a new email address, all points, ranks everything remains the same. 

Dr Atul G- LNG
Tera Patron
Tera Patron

Thanks mate. I was dicey while replying on Ajay question about the same.

Sandeep Rajput
Tera Patron
Tera Patron

@Dr Atul G- LNG the profile page on now profile says "Have you used other email addresses to earn awards, certifications, or other accomplishments? You can link up five email addresses you've used before to organize your awards in one place." 

 

so the link feature can be used to link different Now profiles and the achievements.

dline
Giga Contributor

Sandeep when I attempted this I received the following error message-

dline_0-1720025145134.png

 

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @dline 

 

I think, you need to create a community account with this new id and then link here. 

Sandeep Rajput
Tera Patron
Tera Patron

@dline Are you trying to update your primary email address? If yes then do it from the Account section in personal info tab. 

Community Alums
Not applicable

I linked the personal account to my company profile so i can see all the training in company profile. However i can't see this in Company profile. How long does it take to show the training and awards?

HrisVK
Tera Explorer

I keep getting this error when trying to add email. What to do about it?

HrisVK_0-1727688803776.png

 



 

KrishnaTejC3784
Tera Explorer

Hi @Sandeep Rajput, if we update the primary mail id from corporate to personal, will the Vouchers also get transferred along with the certifications?

Version history
Last update:
‎07-03-2024 03:02 AM
Updated by:
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