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07-03-2024 02:25 AM - edited 07-03-2024 03:02 AM
Recently, I came across a question where the questioner was looking for the steps to unlink their official email address from their now profile. I found this question pertinent for all the folks working in the ServiceNow eco system.
Initially, most of us create our community profile using our official email address and when it comes to switching a job we come to a realisation that the community profile also needs to be updated as the previous email address can no longer be used for the login.
Also, sometimes we have multiple community profiles and on those profiles we have different badges. What if we need to link all those accounts with one primary account.
Here are the steps which one can use to link/unlink and add/update email address on their now profile.
As a first step, navigate to your community profile
OR
Login to https://account.servicenow.com/editProfile
After login, you will be taken to your Now profile page. Navigate to Linked Accounts section in the left pane
2. You will be taken to the following page
Here you can Add a new Email address to your account or Unlink an existing email.
if you have you used other email addresses to earn awards, certifications, or other accomplishments. You can link up five email addresses you've used before to organize your awards in one place.
In case if you wish to update your primary email address, you can do that by updating the primary email address from the personal info section.
and In the Account section, choose update info.
Hope this helps.
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Thanks Sandeep, will it move all points and rank as well to new Id?

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Hello @Dr Atul G- LNG , This process basically links your profile with a new email address, all points, ranks everything remains the same.
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Thanks mate. I was dicey while replying on Ajay question about the same.

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@Dr Atul G- LNG the profile page on now profile says "Have you used other email addresses to earn awards, certifications, or other accomplishments? You can link up five email addresses you've used before to organize your awards in one place."
so the link feature can be used to link different Now profiles and the achievements.
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Sandeep when I attempted this I received the following error message-
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@dline Are you trying to update your primary email address? If yes then do it from the Account section in personal info tab.

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I linked the personal account to my company profile so i can see all the training in company profile. However i can't see this in Company profile. How long does it take to show the training and awards?
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I keep getting this error when trying to add email. What to do about it?
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Hi @Sandeep Rajput, if we update the primary mail id from corporate to personal, will the Vouchers also get transferred along with the certifications?