Enough Walking...Let's Run!

[Chris Pearson]

Now that we’ve implemented ServiceNow’s key telco applications, it’s time to elevate our capabilities and tap into more advanced platform features. So far, we’ve deployed Telecommunications Service Management (TSM), a Customer-Facing Service Portal, Order Management for Telecommunications (OMT), Sales and Order Management (SOM), Telecommunications Service Operations Management (TSOM), and Telecommunications Network Inventory (TNI). Now, let’s shift gears and take things to the next level.

One of ServiceNow’s most exciting new advancements is its Gen AI capabilities. This game-changer can transform your operations in several ways. Imagine having Gen AI automatically summarize support cases and incidents, enabling smoother, faster shift turnovers. It can also generate customer-facing resolution notes, ensuring consistency and professionalism in your customer facing communications.

Integrated with your virtual agent, Gen AI provides real-time, summarized knowledge content directly within the chat window, offering customers world-class self-service support. This means faster issue resolution and a more satisfying experience for your users.

Additionally, ServiceNow Playbooks allow you to create guided, repeatable support journeys for various break/fix scenarios, enhancing the efficiency, consistency, and confidence of your support teams. With these advanced tools in place, it’s time to accelerate your digital transformation journey and deliver truly exceptional service experiences. Let’s move from walking to running!

#SOMT #TSM #TNI #TSOM #Telecom #Thirdera #ServiceNow