Executive Steering Boards for Small Companies

[Chris Pearson]

At the smallest of companies you may find yourself in the position of holding an executive title or C-suite abbreviation next to your name while also 'owning' the ServiceNow platform. While this might make the debates over strategy and roadmap less contentious, unless you enjoy arguing with yourself, they still are import topics which need vision and strategy. The purpose of an executive steering board is to define roadmap decisions for ServiceNow which align to your company's long term goals and desired outcomes.

If you find yourself in this position, you can start by patting yourself on the back for making a good decision to put ServiceNow into the architectural landscape of your company. Now it's time to zoom out and look at the other platforms (in-house and off the shelf) which complete the picture of your enterprise. What business capabilities run in these multiple platforms? What's the OPEX spend per year on each of them? What is the user experience of your employees using these platforms? Are they scalable? What is your longterm AI strategy? Are those business processes a good fit for any of the applications offered by ServiceNow? Crunch some numbers...when do you hit a positive ROI on a migration project? These types of questions can help you develop a three year roadmap. It's a lot for one person. There's no doubt about that. But that's part of the fun of working for a small company, isn't it?