Look how far you've come

[Chris Pearson]

As we reach the 8th blog in our series, it’s a perfect moment to reflect on how far we’ve come in our digital transformation journey. Through the power of the ServiceNow platform, we’ve revitalized our business by consolidating multiple, disparate systems into a unified, streamlined process from Lead to Cash. We’ve brought customer support and NOC teams into the mix, resulting in an efficient, consistent, and predictable business posture.

Our ability to adapt quickly to market trends has been vastly improved, allowing us to bring new products to market faster than ever. With our rules-based pricing engine and orchestrated Lead to Quote process, our sales teams are firing on all cylinders. Order fulfillment teams now receive early warnings for orders heading into jeopardy, enabling us to intervene swiftly and keep things on track. Our proactive case management even lets us inform customers of issues before they reach out, providing a level of service that builds trust and loyalty.

By investing in licenses for TSM, SOMT, TSOM, FSM, and TNI, and partnering with experts like Thirdera, we’ve made significant strides. The result? Reduced OPEX by retiring platforms like Salesforce Velocity for CPQ, Salesforce Desk for Customer Service, Netcracker for CMDB, and homegrown order management systems. The cost savings alone have been a huge win!

But the journey isn’t over. We’ve only just begun to extract the full potential of your ServiceNow investment. Imagine further OPEX reductions as we tackle areas like ITSM, Security Operations, HR Service Delivery, Risk Management, Hardware and Software Asset Management, Business Continuity Management, Procurement Operations, Program and Project Management, and more. This transformation sets the stage for even greater success, bringing your organization into the future of service delivery with confidence and agility. And believe it or not, the best is yet to come!

#SOMT #TSM #TNI #TSOM #Telecom #Thirdera #ServiceNow