Hi All,
When we are sending a SOAP outbound request to Solman tool (through API M ) from ServiceNow for Incident and Service Request integration, the response status in the Outbound Http log table for that request is getting updated as "-1" and the response is updated as "[ERROR CODE: -1] Socket closed" and the header is "{}" .
The outbound integration flow is as follows:
ServiceNow-> API (Authentication happens at this level) -> CPI -> Solman (Solution Manager).
Therefore the end point provided in ServiceNow is of the API.
However when we checked with the CPI Team, the same request was received and processed successfully and they even provided us a response in 55 seconds.
But in ServiceNow for the same request the response time is showing as "1.82ms" milliseconds.
- We are unable to understand the response body and the response status and also the root cause of the failure.
- We are also not able to figure out if the failure is due to any default timeout in ServiceNow.
- The other teams confirmed that the request has not been a failure at their end and they sent a response as well.
Please could someone help as ASAP as this is effecting our production instance and many tickets are getting failed.
Thank you.
