Hi @ArifH
Basic tables - User/ group / role/ location/ department/SLA/ tables (sys_db_object)
Basic Role - Inc/ change/ prb/ knw/ req/ Service Desk/ITIL/Admin
Basic Flows - ITSM
database view
Metrics
Notification
Latest ServiceNow version / stats.do
Customisation vs Configuration
Basic CMDB & now CSDM
Now Assist and Agent AI
https://www.servicenow.com/community/developer-articles/servicenow-terms-and-definitions/ta-p/232768...
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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