2.2.difference behaviour b/w platform and in portal

[nameisnani]

Hi Team , 

There is a difference behavior between Portal and Platform ends. 

We have catalog called Lost or Stolen Device. Based on device type, a Short description is populating .

For example, if I choose device type is 'Laptop' >> In short description field, it is populating like this, i.e. [ Lost/Stolen Laptop Report] [By requestor for name ] 

For this, i have written client script.

function onChange(control, oldValue, newValue, isLoading) {
    if (isLoading || newValue == '') {
        return;
    }

    var deviceTypeValue = g_form.getValue('device_type');

    g_form.getReference('requested_for', function(requestedForRecord) {
        var requestedForValue = requestedForRecord.name;

        g_form.setValue('short_description_1', "Lost/Stolen " + deviceTypeValue + ' ' + " Reported By " + requestedForValue);
    });
}

Now , the problem I am facing is that this is working fine in portal, but when we are checking from the platform , it is not working .

If you could see in the below screenshot ,from the portal and platform  in the short description field, Device Type backend name is showing instead of label .

Portal View 

Platform view 

The Result should come like this 

 In both Platform and in portal .

@Ravi Gaurav 

can anyone please help me here , what changes should i need to do in my script .

[Ravi Gaurav]

Can you give alert and check code seems to be correct ..

I am re-writing the script.. make sure backend name is correct. I tested in Personal Instance its working.

function onChange(control, oldValue, newValue, isLoading) {
if (isLoading || newValue == '') {
return;
}

var deviceTypeValue = g_form.getValue('device_type');
alert('Device Type Value:', deviceTypeValue);

var deviceTypeLabel = '';
switch (deviceTypeValue) {
case 'mobile_phone':
deviceTypeLabel = 'Mobile Phone';
break;
case 'laptop':
deviceTypeLabel = 'Laptop';
break;
case 'other_specify_desp':
deviceTypeLabel = 'Other - Specify in Description';
break;
// Add more cases as needed
default:
deviceTypeLabel = 'Device';
}

alert('Device Type Label:', deviceTypeLabel);

g_form.getReference('username', function(requestedForRecord) {
if (requestedForRecord) {
var requestedForValue = requestedForRecord.name;
alert('Requested For:', requestedForValue);

g_form.setValue('short_description_1', "Lost/Stolen " + deviceTypeLabel + ' Reported By ' + requestedForValue);
} else {
alert('No record found for username.');
}
});
}

[nameisnani]

Hi @Ravi Gaurav 

This is the script I have tried which u have given , alerts i commented 

function onChange(control, oldValue, newValue, isLoading) {
    if (isLoading || newValue == '') {
        return;
    }

    var deviceTypeValue = g_form.getValue('device_type');
    //alert('Device Type Value:', deviceTypeValue);

    var deviceTypeLabel = '';
    switch (deviceTypeValue) {
        case 'mobile_phone':
            deviceTypeLabel = 'Mobile Phone';
            break;
        case 'laptop':
            deviceTypeLabel = 'Laptop';
            break;
        case 'other_specify_desp':
            deviceTypeLabel = 'Other - Specify in Description';
            break;
            // Add more cases as needed
        default:
            deviceTypeLabel = 'Device';
    }

    //alert('Device Type Label:', deviceTypeLabel);

    g_form.getReference('username', function(requestedForRecord) {
        if (requestedForRecord) {
            var requestedForValue = requestedForRecord.name;
            //alert('Requested For:', requestedForValue);

            g_form.setValue('short_description_1', "Lost/Stolen " + deviceTypeLabel + ' Reported By ' + requestedForValue);
        } else {
            //alert('No record found for username.');
        }
    });
}

 Still it is not working . 

If you could see here short description is blank here .