2 Button Push Notification

[Cameron Boote]

Anyone have success setting up a custom 2 button push notification for an Incident?   I'd like to have a push notification similar to the approval, but with custom buttons for "Assign to Me" and "Ignore".

Push Notification Message Content.  

var json = { 
   "aps" : {
     "sound" : "default"
   },
   "record" : {
     "table" : current.getTableName(), 
       "sys_id" : current.sys_id, 
   },
   "template" : { 
       "type": "2 button", 
       "button1" : { 
           "title" : "Assign to Me", 
           "action" : attributes.button_action1, 
         }, 
         "button2" : { 
             "title" : "Ignore", 
             "action" : attributes.button_action2, 
         } 
     } 
}; 
json;

button_action1

(function runAction(/*Optional GlideRecord*/ current) {
   if (current.getTableName() == "incident" && current.assigned_to == undefined) {
   current.comments = "I have assigned this incident to myself";
   current.assigned_to = gs.getUser();
   current.update();
   }
})(current);

button_action2

(function runAction(/*Optional GlideRecord*/ current) {
 gs.log(gs.getUser() + " ignored this record: " + current.number);
 //writes a message to the system log that the user ignored this incident.
})(current);

[Cameron Boote]

Thanks for the followup on this Ben.   This fell so low on my priority list I pretty much had given up on the possibility of a custom 2 button action on push notifications.   It's good to hear the dev say the documentation seems completely inaccurate.    

[Dub Myers]

I thought I'd add that there is a recent Knowledge article describing more detail about sending push notifications to the ServiceNow mobile application.

It currently defines three predefined button pairs (Yes/No, Approve/Reject, Accept/Decline), along with some other information for how you want the app to behave when the push notification is received.

See KB0622333

[sebastian_g_snc]

Thanks, Dub d-mile for sharing this KB article - it's a gem.

I finally could accomplish what I needed . Beautiful !

So, for reference: click "view"

push message content:

(function buildJSON(/*GlideRecord*/ current, /*String*/ message, /*Object*/ attributes) {

 var json = {};
 json = {
"aps": {
"sound":"default",
"category":"accept_decline_background",
},
"record": {
"table":current.getTableName(),
"sys_id":current.sys_id
},
"scripts": {   
"accept_background":attributes.btn1_action,
"decline_background":attributes.btn2_action
}
 };
 return json;

})(current, message, attributes);

Best,

Seb