The CreatorCon Call for Content is officially open! Get started here.

2 Button Request Approval in Service Operations Workspace available

nherm
Tera Expert

Hello,

I want to show also the Button "Request Approval" in CSM Workspace view. 

For this I changed the existing UI Action "Request Approval" for Assess and Authorize like following:

 

For Assess

nherm_1-1700767383882.png

 

 

For Authorize

nherm_2-1700767418015.png

But after this change I have in SOW 2 Buttons. When I click on the first (I thing, which I add) the status change from new to assess. But I have to save the record so that the approval request go to the groupmember who will approved. 

When I click the second Button (I think it is the original one) I dont have to save, the request go automatically to the approver. 

In CSM Workspace I have only one (my new one). The functionality is like the first for the SOW. Only when I click save the requests go to the approver. 

What do I have to change more? Maybe in Flowdesigner, but where can I change something with the Workspace??

Are the scripts inside of the UI Action correct in this way or maybe there is the problem?!

 

Can someone please help me with this topic. Thanks a lot in advance. 

Kind regards

Nicole 

 

 

0 REPLIES 0