A remote instance with the same instance id already exists.

prasanna11 · ‎06-01-2015

This error shows up though this is the first update source i am creating for an instance.

I am trying to move updates from prod to non prod instance. where prod is in eureka and non prod is in FUJI patch 2.

I have already looked into http://wiki.servicenow.com/index.php?title=Transferring_Update_Sets#

and Transferring Update sets - Connection Fails But these havent helped much.

Can someone help me understand what an instance id is exactly? (the datatype of it and the value assigned to it)

Is there any possibility that two instances to have same instance ID.

Forgive my ignorance.

prasanna11 · ‎06-22-2015

Hi Connie Dula , saritha

In my case i had various update sources which had instance id empty. I deleted them and then tried to create a new update source and it worked.

Regards,

Prasanna

View solution in original post

prasanna11 · ‎06-01-2015

hey jim,

We have multiple non prod instances apart from development testing qa that's the reason this update set is missing.

The non prod instance to which i have to move is cloned from prod prior to this update set movement.

prasanna11 · ‎06-01-2015

I also observed that instance ids are all empty for existing update sources.

Pradeep Sharma · ‎06-01-2015

Check for the URL. If there are duplicate URL.

saritha9 · ‎06-16-2015

Hello Prasanna,

Were you able to resolve the issue. I am also facing the same issue.

cdula1 · ‎06-18-2015

I am also having the same issue. I tried inactivating the business rule mentioned above (Validate Instance ID) and that did not make a difference. I tried deleting the instance and re-creating it and that did not work either. Would LOVE to know the answer.

Thanks, Connie