A variable set variables should be Visible only on RITM and task.

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‎09-30-2020 03:35 AM

Hi community,

I am working on service catalog. after submitting the service request I want to display the variables set only on (variable editor) RITM and TASK. If I'm making use of catalog_ui_policy the variables is also visible on catalog form and portal, which i should not be in my scenario.

 Requirement is : based on condition it should populate variables sets on ritm and task table. 

I have set Applies on Catalog Tasks- marked as false but still not working.

Regards and Thanks,

Rafmine.

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11 REPLIES 11

Yash Agrawal1
Tera Guru
In response to Yash Agrawal1

‎10-01-2020 02:17 AM

Hello @Rafmine 

Will you please check that the Variable name in UI ACtion Policy is in Blue color, which means the name is changed or the variable is not available.

Please provide Update

Regards

Yash Agrawal

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Shruti07
Tera Contributor

‎01-23-2025 03:03 AM

Hi Yash,

I tried to do it as you suggested but my variable name is also coming in blue only. so what can I do for this.

My requirement is that I want a field to be visible just on RITM and Catalog task. That field should become mandatory if the user is trying to close the task, but the user should still be able to save the record without filling information in that variable

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