Ability to download all attachments from the Agent Workspace
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01-30-2024 10:14 AM
Hello, is there a way to view and download all the attachments that are attached to cases created in a specific assignment group in the Agent Workspace? We have a number of docusign agreements that are attached to cases that are being automatically assigned cases in the Agent Workspace and we'd like to see a list of all the documents sent to an assignment group across a period of time and then download those attachments.

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02-27-2024 06:15 AM
You can download an attachment like this
https://<YOUR_INSTANCE>.service-now.com/sys_attachment.do?sys_id=<SYS_ID_OF_ATTACHMENT>
Or you can use PowerShell or other scripting language to use the web services to find and download the attachments.