Ability to download all attachments from the Agent Workspace

RosemaryHealy
Tera Contributor

Hello, is there a way to view and download all the attachments that are attached to cases created in a specific assignment group in the Agent Workspace?  We have a number of docusign agreements that are attached to cases that are being automatically assigned cases in the Agent Workspace and we'd like to see a list of all the documents sent to an assignment group across a period of time and then download those attachments.

1 REPLY 1

DrewW
Mega Sage
Mega Sage

You can download an attachment like this

https://<YOUR_INSTANCE>.service-now.com/sys_attachment.do?sys_id=<SYS_ID_OF_ATTACHMENT>

 

Or you can use PowerShell or other scripting language to use the web services to find and download the attachments.