Hi @newhand
I don't know which documentation you are referring to but I think the following page gives a pretty good introduction of Cloud Encryption https://docs.servicenow.com/bundle/vancouver-platform-security/page/administer/encryption-dare/conce...
There is also an introduction available in Now Learning: https://learning.servicenow.com/lxp/en/servicenow-vault/cloud-encryption-introduction?id=learning_co...
And furthermore you can read about Cloud Encryption in the PDF Data Encryption - Technologies for data protection on the Now Platform :
"Cloud Encryption provides block encryption of the full database host with industrystandard, customer-controlled, key lifecycle management built into the ServiceNow user interface. It encrypts data at rest in the database using symmetric AES 256-bit encryption with no impact to functionality. Any new or changed data as it is entered into a table and associated activity log files (e.g., bin, redo, undo, and error) are also encrypted. When this feature is used, all related instances are encrypted, together with associated replication traffic and backups, and instance cloning is still possible. Both new and existing instances on supported releases of the Now Platform can take advantage of Cloud Encryption. ServiceNow Cloud Encryption also gives customers the option to use a ServiceNowgenerated key, or a key created and supplied by the customer (Customer Managed Key). Key rotation operations are completely managed by customers from within their ServiceNow instance, providing flexibility and autonomy, as well as avoiding the need to involve ServiceNow Customer Support. "
And to answer one of your questions: Yes "Cloud" is about the "ServiceNow Cloud" and not other providers like AWS.
Maik
