Hi there! As assigned by the company I have been working on a PDI at first to hide Work notes on the Service Portal, so I was following a community solution that involves cloning the widget and using its client script to filter work notes:
While the Work notes were successfully hidden, the implementation introduced a few UI bugs right above the input section:
A repetitive title now overrides the 'Comments' above the input section.
The attachment icon has shifted out of its place, moving from its original position next to the Send button to a higher, misaligned position.
Upon investigation, I suspect this layout corruption happens because I changed the Ticket Configuration, Tab Configuration's type to Custom to inject the cloned widget, while setting the out-of-the-box Activity type to inactive. Since ServiceNow doesn't allow editing the original widget directly or assigning a cloned widget to the native Activity type(maybe just i dont know what to do...), this custom tab used seems to break the native CSS of the widget .
Is there a known workaround to fix these UI rendering issues while keeping Work notes hidden? Been stuck at there for a few days(i tried to fix the UI by customizing HTML and CSS of the widget, but it is not very practical in a enterprise environment) Pls let me know if anybody gets what to do with it..
below are a few screenshots of what i edited:
1. clone widget and added work notes
2. change ticket configuration settings to import this widget to custom tab
3. work note hiding successful but left with a few UI breaks
