Access equivalent to admin in CSM/CRM

[M Ismail]

Which Role I should give to users in CSM/CRM Module so they should have admin Access in CRM/CSM Module only. Means they can create updates and delete cases in CSM

[AndersBGS]

Hi @M Ismail ,

If a user should have admin access in the CSM module, you should assign sn_customerservice.customer_admin and sn_customerservice.partner_admin. You can see more about which roles that comes OOTB here: https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-se...

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Best regards

Anders