Access Management

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Funmi Adewoyin
Tera Contributor

‎07-16-2025 11:55 AM

User originally had 3 Service accounts. 2 incorrect. 1 correct.
Added privileges to the correct and removed from the incorrect. Works for a day, then reverts.

Next day, deleted the most incorrect account. And made changes again regarding the other two accounts. Works for a day, then reverts.
3rd day. Disabled last remaining incorrect account. and gave correct permissions again to the correct account. Works the day.

Anyone has an idea of how to make the original account stay and not revert the next day?

Any tip will be appreciated

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Zach Koch
Giga Sage
Giga Sage

‎07-16-2025 12:03 PM

First step would be to find out how accounts are created/managed in your ServiceNow instance.

Are Service Accounts being managed by a 3rd party system, such as Microsoft Entra ID? If so, the changes you're describing would mean that the 3rd party system is the source of truth and is pushing its data to the ServiceNow instance.

If this information helped resolve your issue, please remember to mark response correct and thumbs up to help future community members on this information, thanks!

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Zach Koch
Giga Sage
Giga Sage

‎07-16-2025 12:03 PM

First step would be to find out how accounts are created/managed in your ServiceNow instance.

Are Service Accounts being managed by a 3rd party system, such as Microsoft Entra ID? If so, the changes you're describing would mean that the 3rd party system is the source of truth and is pushing its data to the ServiceNow instance.

If this information helped resolve your issue, please remember to mark response correct and thumbs up to help future community members on this information, thanks!