Access to the table, Unable to view records in form and list view

[Arun_Manoj]

Hi ,

I'm facing issue in the risk event table , when try to impersonate as risk manager and check the risk event table unable to view the records in both list view and form.But I can access to  table list and form Risk event , records are invisible.

Thanks

Arun

[Dr Atul G- LNG]

Hi @Arun_Manoj 

Technically, you should be able to see it as a Risk Manager. However, try assigning the following role to the user: sn_grc.business_user

[Dr Atul G- LNG]

Alternatively, you can remove the Risk Manager role, then log out and log back in. After that, assign the role again, log out and log back in once more, and finally run cache.do to clear any cached permissions.

[Ankur Bawiskar]

@Arun_Manoj 

are you sure that user has correct table level READ access?

Did you try to debug using access analyzer?
[Vancouver Release] Customers gain enhanced access visibility with ServiceNow Access Analyzer 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Arun_Manoj]

@Ankur Bawiskar  @Dr Atul G- LNG 
I also used Access Analyzer and did not find any issues. Finally, I reviewed the custom ACLs, replicated the scenario in a PDI, and identified the ACL that was restricting the user's view.

thanks

Arun