Aceept and reject button in email body

[sakshi18]

Greetings,

is it possible to add button to accept and reject any record from email without navigating to the record?

We have a requirement where the user wants to click a button and accept the approval request from the email, without navigating to the form and clicking on Accept to Approve the record.

Thank you.

[Dr Atul - LNG]

Hi @sakshi18 

yes , it is doable.

https://www.servicenow.com/community/developer-forum/how-to-approve-or-reject-a-record-through-email...

https://www.servicenow.com/community/developer-forum/click-approve-reject-on-email-notification/m-p/...

[sakshi18]

Greetings @Dr Atul - LNG,

We tried accessing the hyperlinks present in the solution of https://www.servicenow.com/community/developer-forum/how-to-approve-or-reject-a-record-through-email...

but we were unable to open the pages and still need help with the query

Thank you

[Dr Atul - LNG]

Hi @sakshi18 

https://www.servicenow.com/community/itsm-blog/approve-reject-button-in-approval-notification/ba-p/2...

https://www.youtube.com/watch?v=70tyNbYUjpc

https://www.youtube.com/watch?v=dHpAeQCVgNQ