ACL for none fulfiller

[sparkles]

Hi,

I need help in creating ACL for non fulfiller user to access RITM and task created from a specific catalog category.

I have a category called external change under this there are 4 catalog items. I have a group of none fulfiller that need access to all RITMs and tasks that submitted from any catalog item under "external change" category. Do I need ACL only or ACL and business role? Can you help with ACL/business role?

Thanks,

S

[AndersBGS]

Hi @sparkles ,

you need to provide business stakeholder role which is a licensed role. This is needed for a non-fulfiller to see ittems.

[sparkles]

Hi Anders,

They have cat_Aud_external_change_fulfiller role.

I created the ACL that allow read for records in sc_req_item, for users with role cat_Aud_external_change_fulfiller, and condition (cat_item.category=external change) 

but when I impersonate user with the above role I see zero record even though there is one record.

[AndersBGS]

Hi @sparkles ,

As this is not OOTB, then it's quite difficult to help on this matter. Have you tried access analyzer to investigate possible errors?

[sparkles]

Actually I did use access analyzer and the result posted heres https://www.servicenow.com/community/developer-forum/acl-blocked-by-before-query-business-rule/m-p/3...