Action button on blsp portal

[SomashekarB6490]

We have Action button which has drop down of Accept and Reject which is visible only to admins. I have requirement to show the Action button to requester/Partner . How this will be accomplished.

[Community Alums]

Hi @SomashekarB6490 ,

You have to configure the Action in the Standard Ticket Configuration.

Please follow the below steps to configure:

• Navigate to All > Standard Ticket > Standard Ticket Configuration

• Open the Ticket Configuration record available for your table.

Then , in the record, under action region, open the record .

You can clone the OOB widget and you can use the server script and html changes or just limit using the "Role"

[SomashekarB6490]

This is the OOTB widget and not sure in Server-Side script where exactly the action is calling to restrict only to admins

I tried giving the roles but still action button is not showing for non admins

<li>
<a ng-if="(c.data.showCaseAction) && c.data.state == '6'" href="javascript&colon;void(0)" ng-click="$event.stopPropagation();c.action(data.table, data.sys_id, '3','accept')">${Accept Solution}</a>
</li>
<li>
<a ng-if="(c.data.showCaseAction) && c.data.state == '6'" href="javascript&colon;void(0)" ng-click="$event.stopPropagation();c.rejectSolution()">${Reject Solution}</a>
</li>