'Action not Authorized' UI Action error by ACLs

[Leonel Sandroni]

Hi everyone,

I have a problem with a UI action button in demand form. The button first create a project and then move the demand from approved to completed (it was requested for the client).

PROBLEM: Demand Manager doesn't have write permissions in completed state so...when he clicks on create project button the 'action not authorized' error appear. 

I know the easy solution is give write permissions to demand manager in completed state and close demand manually but it is not possible because the client requirements...

Is there any solution??

[Ankur Bawiskar]

@Leonel Sandroni 

that's system behavior. if user doesn't have write access it won't help.

[Leonel Sandroni]

Yes, I know. It's better with close button and close demand manually but in this case "create project" UI Action is no reloaded when project was created so you can create 2 or more projects for the same demand. Is there anyway to fix it? maybe a javascript line to reloaded the form or similar solution?

[Anjana P T]

@Leonel Sandroni We are facing the same issue in our instance now, do you have any suggestions how you fixed it in your instance

[Leonel Sandroni]

I have asked an our servicenow tech leader and he said me that it's not possible to modify it. It's a system behavior and the only solution is closing demands manually.