Active Directory connection issue on Test instance

[Sakshi Chavan]

Regarding Active directory we have migrated connection, credential and alias from DEV instance to TEST but credential is not validating on TEST.

• On DEV and TEST we have two different MID servers
• We have used OOTB action "Add user to groups" in the flow which is from AD spoke.
• We have one Catalog item from that we are requesting to add users in particular groups and in this flow we are utilizing that OOTB action which is mention above.
• While execution we are getting following error "PowerShell script execution failed. Script returned status 1 using account user instancename\\ServNowsrv. (Process Automation.83232f0287c95110f1c3a64d0ebb35e1; line 39) "

Please find attached screenshot of this error.
If anyone having idea please let me know.
Thanks in Advance!

[anubhavkapoor76]

@Sakshi Chavan  - Check this KB article - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1562727

Seems to be a permission issue