Active Requests

[nameisnani]

Hi Team ,

can any one please help me here , 

Service Requests that have Stage completed and State Closed Completed more than 6 months ago however they are sill "Active" .

what steps i need to do , to fix this future .

Please provide me the solution , that should'nt be occur again in future.

please provide steps .

[Mark Roethof]

Hi there,

You are highlighting Active and State, though your filter says Active and Stage? Makes it a bit confusing.

Is this also something you can reproduce, that it is still happening on current/new Catalog Items? Or was this just an issue a few months ago which was fixed (or due to incorrect data fix perhaps) and you are just left with this incorrect data to fix?

[Ayushi12]

Hi @nameisnani 
Please verify the workflow/flow of the items affected and how the workflow ends. The OOB business rule "Set Active Flag" checks for the stage change and inactive records.

Please mark this response as correct or helpful if it assisted you with your question.

[Akshay12Tejam]

For future records you can use flow designer and to mark active false past records you can use fix script.

[Abhit]

HI @nameisnani,

As per the screenshots which you have attached I believe those RITM has been fulfilled or no longer needed(Closed Skipped) and Flow has been executed completely and RITM is not set to active false.

OOTB BR: "Set Active Flag" sets the active flag for RITM based on the stage value set.

Can you confirm on the below question:
Is this only happening for a particular item or for all the item?

how are you trying to set the stage value, is it by using the update action or flow stages?

Abhit