Activity Formatter is not displaying the changes

[Richard Tamparo]

The formatter works perfectly in the dev environment but there seems to be a problem in the staging environment. The formatter itself is displayed but for some reason, it doesn't display the changes of fields that were updated. 

I have tried researching the cause but I have not to reached an answer so this is my last option to solve this problem.

[Saurav11]

Hello,

Go to the formatter and click on filter activity

See if there are fields available, if not bring those field by clicking on configure available fields

Please mark answer correct/helpful based on Impact,

[Richard Tamparo]

everything is checked actually. the activity itself is there but when I update a certain field, the new change will not reflect on the activity.

[MattSN]

Are you sure auditing is enabled for the field?

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0685670

[Community Alums]

Hi Richard,

If the changes are moved and still not visible, then try doing cache.do once.

Mark this correct if Helpful.

Thanks,

Sanjay