AD and servicenow groups

fasdf
Tera Contributor

‎11-11-2024 08:06 AM

  • I have 5 groups in Servicenow which got created through AD. 

 

Example: 

A

B

C

D

E 

 

Now I wanted all the 5 groups changed to name C. All the existing workflow, assignment groups of existing records of A,B, D,E should change to c automatically.everywhere in the system.  How this can be achieved ?

 

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1 REPLY 1

Runjay Patel
Giga Sage

‎11-11-2024 08:27 AM

Hi @fasdf ,

 

For existing record you can not do so as ServiceNow work on sys_id not on name, so updating name will impact no where. You have to update everywhere manually.

 

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