Add a service catalog variable to email notification?

[Gemma4]

Hi everyone,

Can I get your feedback on how to add a variable from the request item to the request notification. Currently when I add the variable on notifications using the sc_req_item table I utilize Project Name: ${variables.request_name} in the message html and the variable is visible. However, when the table is changed to sc_request it is not visible. Any ideas?

thanks so much for your feedback!!

[DanielCordick]

The variables are not on the sc_request table so using ${variables.xxx} won’t work