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Add another option to Launch app in the Utilities menu in Service Operations workspace

karanpreet
Tera Guru

‎08-18-2023 01:32 AM

I've been trying to find a way to add another app/link to the Utilities option in the menu in the service operations workspace as listed below.

 

I tried to find the documentation for the Launch app action but can't find much other than a way to trigger it.

 

Has anyone been able to add this?

 

image.png

 

#EventManagement #ITOM #ServiceOperationsWorkspace

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omarali
ServiceNow Employee

‎05-19-2025 07:15 PM

This can be done from launch applications section of the 'alert management rule'

check step 6 below:

 

https://www.servicenow.com/docs/bundle/yokohama-it-operations-management/page/product/event-manageme...

 

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