Add attachment to Notification Email

[sarahkapasi]

I've created a Service Catalog Request which will have an attachment included. Is there a way to include that attachment to Notification Email?

Thanks,

Sarah

[Ivano B]

Hi Sarah

If I'm not wrong the right approach is not to include the attachment in the email but just provide a link to download the attachment as explained here.

Include Attachments in an Email Notification - ServiceNow Wiki

This will help for 2 reasons

- the email will be always small in size

- the user is redirected to the instance to download the attachment = only authenticated users are allowed to download the attachments.

I hope this will help.

Robo

[sarahkapasi]

THANK YOU! Sorry I'm new at this. Should I create an email script for this?  

[Ivano B]

Other thing you can do as explained here - for Geneva - but should be exactly the same for Fuji and previous.

Document attachments on an email notification

" .. You can attach documents and reports to email notifications by scripting or linking to the sys ID of the record.

You can include all attachments from the source record with the notification. For example, if an incident update generates a notification, you can include all attachments from the incident record with the notification. To include all attachments from the source record, select the check box for the Include attachmentsfield. Note that email messages, including attachments, cannot exceed the maximum email size. This size includes MIME encoding, which increases total attachment size by approximately 37%...."

To be honest with you i prefer the first approach

Cheers

[deneech]

Hello r0b0

I am trying to get this to work when I test the URL I get record not found. Also I was unable to determine where the document should be stored its a pdf.

I started a thread and someone added this thread as a response.

how can I add an attachment to send out a notification

Any help will be great!

thanks

Denee