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Add below question ( all optional qns) in the Existing Form

JVINAY
Tera Contributor

Hi Team,

My Requirement is mentioned below.

Enhance Consult with Cloud Adoption form to include (all optional) questions:

New section header: Associated Work (Please leave blank if not applicable)
Loc: above Inquiry header

1)  Is this consult associated with a CIR(s)? --> Select option CIR table listing.
- If filled, import APM and associated new fields display
-2) Is this associated with a business application (APMID)? --> select option of APM listing
If field, import the following data fields:
- APM# : 

For this I displayed only Business application name only  showing below

JVINAY_0-1742206750472.png

But i need to populate below fields also , related to the APM

- Business App Number
- IT Functional Org
- Business Unit
3) Is this consult associate with a project or initiative? --> Open single line text

 

I have created 3 fields but i need to Populate those values mentioned above .

 

Please help me how to achieve this

8 REPLIES 8

Dr Atul G- LNG
Tera Patron

Hi @JVINAY 

Are these 3 available on the APM table

 Business App Number
- IT Functional Org
- Business Unit

 

If yes, then you can the auto-populate feature on variables to populate these. 

 

https://www.servicenow.com/community/itsm-articles/using-the-variable-auto-populate-feature-with-var...

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Hi @Dr Atul G- LNG ,

All  3 fields are available on the APM table.

Which variable type should i select to auto populate variable , Please let me know.

Thanks for your response .

You can use the string type and set it to read-only, as the value will depend on the previous question."

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Hi @Dr Atul G- LNG ,

I have added Dependent question but not populate value.

 

Name : Business name

type : Reference

JVINAY_0-1742290474820.png

Can you please look into the above image.

suppose user select the APM ID in the dropdown ( reference table ) automatically business name and Business unit , IT function org.

I have tried to Auto populate in the main question. but not working

Thank you.