Hi,
If you want to avoid scripting your notifications, you can also simply add the manager to the recipient list in the GUI via dot walking:
Just select Caller, click the '+' button, then select Manager.
It will add the manager to the TO, but it will probably function better if you are not forcing the "Send to event creator" option.
When you script people to CC or BCC you only have only one person in the TO.
The issue is when this person is the event creator, or if this person disabled this notification, then there is ZERO recipient in the TO. When that's the case the platform Does NOT send the email, even if you they are recipients in the CC/BCC.
The best practice is to put all people to the TO, unless this is a critical requirement.
Putting people in the CC instead of the TO don't bring lots of added value. Most people don't make the distinction between them.
For me, it's only when you want to put people in the BCC field that Scripting for email notifications is really relevant, but then then the above problem occurs.
