Add change task in change management flow after approval in assess state

[Ken61]

Hi,

I need some help with one of my requirement. 

When the change request is moved from new to assess state, OOB there are approvals getting triggered using the change approval policies , After those approvals are done then I have to create TWO change tasks simultaneously, and both tasks needs to be close before the change record moves to Authorize state. 

I tried to use if condition and added those task, then set wait to true on both task. But this is not working as expected.

I was also thinking of adding "Do the following in Parallel" but unable to select that from the action.

[Tushar]

Hi @Ken61 

If you're unable to select the "Do the following in parallel" action, try to create the two tasks separately (without conditions)  and now using a "Wait for Condition" action - Set the condition to wait until both change tasks are closed before proceeding to the next step.

Thanks,

Tushar

[Ken61]

Hi @Tushar  

Thanks for your response. Both tasks needs to be created simultaneously and there is a condition that needs to be met before creation. The change service field must contain SAP before those tasks created.

[Ken61]

After adding waiting condition action when both tasks were created. It only place the "Change - Normal - Assess" flow on waiting but not prevent the change record moving to authorize state.