Add 'Create Request' Option in Service Operation Workspace

[Alon Grod]

How can I adjust this code and add an option 'Create Request', when the user will choose this option he will be redirect to the instance url (should be dynamic) + esc?id=sc_category, for example: https://servicenow/esc?id=sc_category

The user should have two options: 'Create Incident' (working fine) and 'Create Request').

 

{
  "contextual": [
    "record",
    "kb_view"
  ],
  "newTabMenu": [
    {
      "label": {
        "translatable": true,
        "message": "New Incident"
      },
      "routeInfo": {
        "route": "record",
        "fields": {
          "table": "incident",
          "sysId": "-1"
        },
        "multiInstField": "sysId"
      },
      "condition": {
        "tableDescription": {
          "table": "incident",
          "canCreate": true
        }
      }
    }
  ],
  "maxMainTabLimit": 10,
  "maxTotalSubTabLimit": 30
}

[lauri457]

In case someone is interested to do external navigation or navigate to the portal like in the OP, the minimal schema for an external url item is the following:

        {
            "label": {
                "translatable": true,
                "message": "Test Link"
            },
            "routeInfo": {
                "external": {
                    "url": "/esc"
                }
            }
        }