Add message in the Attachment box of Audit workspace

[Aayushi Sharma]

Hi All,

We are looking for a solution where we can add a message in the Attachments box of Audit workspace:

We have the similar thing on the native view:

Please share your thoughts on this.

[Dr Atul G- LNG]

Hi @Aayushi Sharma 

Give a try here

https://INSTANCEBNAME.service-now.com/now/nav/ui/classic/params/target/sys_declarative_action_definition.do%3Fsys_id%3D8e000d7553332300099addeeff7b1279%26sysparm_record_target%3Dsys_declarative_action_definition%26sysparm_record_row%3D3%26sysparm_record_rows%3D16%26sysparm_record_list%3DORDERBYname

[Aayushi Sharma]

HI @Dr Atul G- LNG , Thanks for helping me find the record. Can you please help on how can we add a message in that box.

[Dr Atul G- LNG]

Hi @Aayushi Sharma 

I tried alot but did not get success to add message. It may be UI builder or other hidden script, which i have no idea. 

Sorry .

[Shaqeel]

Hi @Aayushi Sharma 

Adding a message in the Attachments box of Audit workspace in ServiceNow can be achieved by customizing the form widget.

Here are the steps:

1. Navigate to Service Portal > Widgets in your ServiceNow instance.

2. Search for the widget that is used for the Attachments box. It might be named something like "sp_attachments".

3. Open the widget and navigate to the "HTML Template" section.

4. In the HTML Template, you can add a message. For example, you can add a paragraph tag with your message like this:

Your Message Here

.

5. Save the changes.

Please note that this requires knowledge of AngularJS as Service Portal Widgets are built using AngularJS. Also, this change will apply to all instances of the Attachments box that use this widget.

Regards

Shaqeel