add RITM number in task description?

SNnewbie2 · ‎07-18-2017

How do I add RITM number inside of my task description. I know I have to add the code inside of the workflow activity:

task.description = ???

ccajohnson · ‎07-18-2017

If you are wanting to create a Catalog Task [sc_task] record from a Workflow Activity using the Advanced script options, then you can use the following syntax:

task.description += 'RITM Number: ' + current.number;

Since the workflow is running from the Requested Item [sc_req_item] table, all you need is the number from that current record.

I hope this is helpful.

View solution in original post

antin_s · ‎07-18-2017

Hi Claudia,

You need to have the RITM reference in the workflow activity. Assuming your RITM reference is 'req', please find the below options.

If it needs to be appended to existing description use 'task.description += ' RITM Number : ' + req.number;'

If it needs to replace existing description 'task.description = req.number;'

Hope this helps. Mark the answer as correct/helpful based on impact.

Thanks

Antin

SNnewbie2 · ‎07-18-2017

I tried but but I have an error . it says that req is not defined...

antin_s · ‎07-18-2017

Yes, you need to have the reference of RITM in the activity. If not, you need to query and use it. Would you be able to share the code of the activity?

Hope this helps. Mark the answer as correct/helpful based on impact.

Thanks

Antin

SNnewbie2 · ‎07-18-2017

How do I add a reference of RITM???