Add short description of RITM in the email template

[Dileep2]

Hi All,

Approval Request on sysapproval_approver table is triggering to Manager from the Catalog item once the request item is created. 

For the above notification Email template is used and please see the screenshot and email template is written on sysapproval_approver table.

for this email template I need to add the RITM's short description. 

Please suggest.

Thank you

[Sheldon Swift]

Hi @Dileep2 - I just tested, this is working as expected on my end.

Have you confirmed that the notification you're looking at is set to use the email template you're working on, and that the email log's related notification is the same? Based on the subject in your Q1.jpg screenshot, the email subject in Q2.jpg would be "Requested Item RITM0024505 Approval Request". However, the Q2.jpg screenshot shows "RITM0024505 Approval Request"...which leads me to believe that--unless you've changed the subject--the email you're looking at is associated with a different notification (or the notification you're looking at is associated with a different email template).