Add Take me to the Instance Link in email notification

[SNOW46]

Hi Team,

I have a query that while working on Email Notifications for Incident, there are some OOB Notifications defined.

But I want to add a link as "Take Me To The Instance" under the email notification body text. Once any user click on that link it will re-direct to the homepage of the Instance with navigation bar at the left.

Anyone can share some inputs on this how to achieve this then it would be great.

Thanks,

Gourav

[Deepak Ingale1]

You need to put below piece of code in mail script tag.

<mail_script>

      template.print('<a href="https://instancename.service-now.com">Take me to instance</a>');

</mail_script>

[SNOW46]

Hi Deepak,

Does it work for me? And in which mail script do I need to put this link?

Can you show me an example for this then it will be helpful for me?

Thanks,

Gourav

[Upender Kumar]

Hi,

To redirect to the record add

 Click here to view the ticket: ${URI}

For instance create a email script

Add script in notification

${mail_script:sc_req_item_script_1}

and below is out put

instead of Login you message will display. Login is in my case.

Thanks

Please Hit ✅Correct, ⭐️Helpful depending on the impact of the response

[SNOW46]

Hi Upender,

Can you please brief me on the same.