Add To and CC in Quick message template

[Adheshwar]

Hi everyone,

              I am currently working on Quick messages on email client for Customer Service Management. I am able to do quick email templates and it's availability based on users and groups. But is there a way to add to and CC in quick email template or link client template to quick mail template since client template has TO and CC option available?

[Ashutosh Munot1]

Hi,

Check this:

https://community.servicenow.com/community?id=community_question&sys_id=74e90729db5cdbc01dcaf3231f96...

Thanks,
Ashutosh

[Priyanka Chandr]

Hi Adheshwar,

Please go through the below link hope this solves your issue

https://community.servicenow.com/community?id=community_question&sys_id=e085b102dbf07f48fece0b55ca96...

Kindly mark it correct and helpful.

Thanks and Regards,

Priyanka

[Anil Shewale]

hi adheshwar

following thread is blog regarding the  Email Client & Client Templates.

please go through it. it might help you.

here describe how to Add users in CC to watch List. and  Auto-populate TO and CC .

https://community.servicenow.com/community?id=community_blog&sys_id=df609af8dbbbdb405ed4a851ca961928

If it help mark helpful or correct  

Thanks and regards

Anil