Add To and CC in Quick message template

Adheshwar
Kilo Explorer

‎03-25-2020 02:16 AM

Hi everyone,

              I am currently working on Quick messages on email client for Customer Service Management. I am able to do quick email templates and it's availability based on users and groups. But is there a way to add to and CC in quick email template or link client template to quick mail template since client template has TO and CC option available?

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Priyanka Chandr
Mega Guru

‎03-25-2020 03:35 AM

Hi Adheshwar,

Please go through the below link hope this solves your issue

https://community.servicenow.com/community?id=community_question&sys_id=e085b102dbf07f48fece0b55ca96...

 

Kindly mark it correct and helpful.

Thanks and Regards,

Priyanka

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Anil Shewale
Mega Guru

‎03-25-2020 04:01 AM

hi adheshwar

following thread is blog regarding the  Email Client & Client Templates.

please go through it. it might help you.

here describe how to Add users in CC to watch List. and  Auto-populate TO and CC .

https://community.servicenow.com/community?id=community_blog&sys_id=df609af8dbbbdb405ed4a851ca961928

 

If it help mark helpful or correct  

Thanks and regards

Anil

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