Add To and CC in Quick message template
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03-25-2020 02:16 AM
Hi everyone,
I am currently working on Quick messages on email client for Customer Service Management. I am able to do quick email templates and it's availability based on users and groups. But is there a way to add to and CC in quick email template or link client template to quick mail template since client template has TO and CC option available?

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03-25-2020 02:35 AM
Hi,
Check this:
Thanks,
Ashutosh
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03-25-2020 03:35 AM
Hi Adheshwar,
Please go through the below link hope this solves your issue
Kindly mark it correct and helpful.
Thanks and Regards,
Priyanka

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03-25-2020 04:01 AM
hi adheshwar
following thread is blog regarding the Email Client & Client Templates.
please go through it. it might help you.
here describe how to Add users in CC to watch List. and Auto-populate TO and CC .
https://community.servicenow.com/community?id=community_blog&sys_id=df609af8dbbbdb405ed4a851ca961928
If it help mark helpful or correct
Thanks and regards
Anil